Refund Policy

This policy explains when payments for JPharmaPlus, a product by Jantrah Tech, can be refunded. The service is provided by Jantrah Tech Private Limited (Trading as JPharma Plus). It forms part of our Terms of Service.

1. Try before you pay

Every new shop gets a 7-day free trial with no payment details required. Please use the trial to make sure JPharmaPlus fits your pharmacy before you buy a plan. Nothing is charged during the trial, so there is nothing to refund if you decide not to continue.

2. How payments work

Paid plans are billed monthly in Pakistani rupees. You pay only by bank transfer to the company bank account of Jantrah Tech Private Limited. Our team shares the company account details with you directly when you subscribe; please make sure the account title is Jantrah Tech Private Limited before you pay. We do not accept JazzCash, Easypaisa, cash or payments to any personal account. After paying, submit the transfer reference from the Billing page. Your subscription is extended once we confirm the payment. You can pay for one month or several months at once.

3. When we give a refund

We refund a payment in full when:

• You paid twice by mistake for the same period, or paid more than your plan’s price.
• We could not activate your subscription, for example the payment reached us but your account was not extended.
• You paid for months that have not started yet and ask us to cancel them. Months that have not begun are refunded; the current month is not.
• The service was unavailable for a long period because of a fault on our side. In this case we refund, or credit your account, for the affected time.

4. When we cannot give a refund

• For a monthly period that has already started, except as listed above or where the law requires otherwise.
• When an account is suspended or closed for breaking our Terms of Service.
• For charges made by your bank to send the payment.
• For money sent anywhere other than our company bank account.

5. Cancelling your subscription

There is no contract and no cancellation fee. To stop using JPharmaPlus, simply do not renew. Your subscription stays active until the end of the period you have paid for.

6. Your data after your subscription ends

If your trial or subscription ends and is not renewed, we keep your pharmacy’s data (medicines, stock, sales, customers and reports) for 2 months from the date it ended.

• Within those 2 months you can renew and carry on exactly where you left off, or ask us for a copy of your data.
• After 2 months without renewal, your data is permanently deleted and cannot be recovered.

To get a copy of your data, contact us before the 2 months are over. If you want your data deleted sooner, see our Privacy Policy.

7. How to request a refund

Contact us within 30 days of the payment with:

• your shop name and the email or username on the account,
• the payment reference, date and amount, and
• the reason for the request.

Email support@jpharmaplus.com or message us on WhatsApp at +92 303 2203444. We reply within 3 working days. Approved refunds are sent by bank transfer to the account the payment came from, within 7 working days of approval.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. Changes do not affect payments made before the change.